Shipping Policy

Last updated: July 19, 2026

PNW Candle Co. currently ships only to valid addresses within the United States. We do not offer international shipping at this time.

Shipping Carriers

Orders are shipped using available services from:

• United States Postal Service (USPS)
• United Parcel Service (UPS)

Available services, delivery estimates, and shipping charges are displayed at checkout. Orders addressed to a P.O. box must be shipped through USPS.

Processing and Shipping Schedule

Orders are prepared and shipped on regular business days, excluding weekends and carrier-observed holidays. Processing time is separate from the carrier’s estimated transit time.

From June 1 through August 31, we ship orders Monday through Thursday only. Orders are not shipped on Fridays during this period to help prevent heat-sensitive products from remaining in carrier facilities over the weekend.

Orders that are not ready before the final Thursday shipment will be held until the following Monday or next available shipping day.

Delivery Estimates

Delivery dates provided at checkout or through tracking are estimates supplied by USPS or UPS and are not guaranteed. Weather, holidays, service interruptions, and other carrier-related circumstances may cause delays after an order leaves our care.

Tracking information will be emailed once the order has been prepared for shipment. Tracking may take up to 24 hours to display movement after the carrier receives the package.

Warm-Weather Shipping

We carefully package orders for seasonal shipping conditions. However, PNW Candle Co. cannot control the temperature or storage conditions a package encounters after it has been transferred to the carrier.

Customers should retrieve packages promptly after delivery and avoid leaving them in direct sunlight, mailboxes, vehicles, or other hot locations.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing has begun.

Additional shipping charges resulting from an incorrect or incomplete address, refused package, or unclaimed shipment may be the customer’s responsibility.

Damaged Orders

If your order arrives damaged, please contact PNW Candle Co. within 48 hours of delivery. Include:

• Your order number
• A description of the damage
• Photographs of the damaged product
• Photographs of the shipping box and packaging

Please retain the product and all packaging while the claim is being reviewed. We may need this information to submit a claim with USPS or UPS.

Lost or Missing Packages

If tracking shows that your order is delayed, missing, or delivered but you cannot locate it, check around the delivery location and with other members of your household before contacting the carrier.

If the package still cannot be located, contact PNW Candle Co. through our website. We will help review the tracking information and determine the appropriate next steps.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or been transferred to the carrier.

Contact Us

For questions about an order or shipment, contact PNW Candle Co. through the contact information provided on our website at pnwcandleco.com.